Privacy & Data Security

Privacy Policy

Effective Date: November 15, 2026 • Version: 2.1 • PIPEDA, GDPR & CCPA Compliant

Local-First Desktop Privacy: LenRoof Estimator operates on your local machine. Customer property addresses, LiDAR elevation files, and estimate reports are computed strictly on your device's local CPU/GPU and stored on your hard drive. We never upload, collect, or monetize your roofing project data.

1. Overview and Core Philosophy

At LenRoof Technologies Inc. ("Company", "we", "us", or "our"), we respect the privacy of roofing contractors, insurance adjusters, and estimators. This Privacy Policy explains what personal data we collect through our website (lenroof.com) and our desktop application (LenRoof Estimator), how that information is used, and the choices you have regarding your data.

2. Data Handled by the Desktop Software

Unlike legacy cloud estimation platforms that upload your homeowner client list to remote databases:

Local Data Processing: When you input an address, import a GeoJSON boundary, or parse USGS/NRCan LiDAR elevation points, all calculations, 3D point cloud filtering, and material takeoff estimations are performed 100% locally on your computer.
No Project Telemetry: We do not receive, store, inspect, or backup your customer addresses, homeowner names, contract pricing, or exported PDF proposals.
LiDAR Cache: Elevation tiles downloaded from public governmental servers (e.g. USGS 3DEP or NRCan) are cached locally in your application support directory. You maintain full control over deleting these cache files at any time.

3. Information Collected via our Website & Licensing

We collect only the minimal data strictly required to deliver and license the software:

Order & Billing Data (Merchant of Record): When purchasing a license, our Merchant of Record partners (Lemon Squeezy LLC or Paddle.com Inc.) collect your name, billing email address, company name, country, and postal code. Financial payment details (such as credit card numbers or PayPal credentials) are processed exclusively by Lemon Squeezy / Paddle under strict PCI-DSS Level 1 compliance. We never have access to your full credit card number.
License Activation Telemetry: When you activate LenRoof Estimator, the software transmits your license key and an anonymized, one-way cryptographic hash of your system's hardware UUID (to ensure adherence to the 2-computer or 5-computer license seat limit). This telemetry contains no personal files, browsing history, or property records.
Customer Support Correspondence: If you contact us via email (support@lenroof.com), we retain your email address and message contents to assist you with technical inquiries.

4. Cookies & Web Analytics

Our website prioritizes visitor privacy:

We use privacy-preserving, cookie-free web analytics (such as Cloudflare Web Analytics) that do not track you across other websites or construct personal advertising profiles.
We do not employ third-party behavioral advertising trackers, Facebook Pixels, or data-broker trackers.

5. How We Use Your Information

Collected information is used exclusively to:

Generate and deliver your software license key and installation binaries;
Verify seat activations and facilitate easy license transfers between workstations;
Distribute critical software updates, security patches, and release changelogs;
Comply with applicable legal, accounting, and tax regulations.

6. Third-Party Service Providers

We work with trusted third-party infrastructure providers who adhere to strict data protection standards:

Lemon Squeezy / Paddle (Merchant of Record): For secure digital commerce, sales tax compliance, and order fulfillment.
Cloudflare Inc.: For secure DNS, DDoS mitigation, and SSL-encrypted static content delivery via Cloudflare Pages.
GitHub Inc.: For hosting publicly distributed release binaries and changelogs.

7. Data Retention & Security

We employ industry-standard 256-bit SSL/TLS encryption for all communications between your browser and our website, as well as between the desktop software and our licensing activation endpoint. We retain your customer record (license status and email) only for the active lifecycle of your software license.

8. Your Legal Rights (PIPEDA, GDPR, CCPA)

Depending on your jurisdiction, you have the right to:

Access the personal billing data we maintain about you;
Request correction of inaccurate contact information;
Request permanent deletion of your customer record (subject to license cancellation and tax retention obligations);
Opt-out of non-essential product announcement emails at any time.

To exercise any of these rights, please contact our Data Protection Officer at support@lenroof.com.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

LenRoof Technologies Inc.
Privacy & Data Security Team: support@lenroof.com
Ontario Business ID: 1000XXXXXX