Refund Policy & 14-Day Guarantee

1. Scope and Eligibility

This Refund Policy applies to all digital software licenses (including Solo Contractor Lifetime Licenses and Pro Contractor Annual Subscriptions) purchased through our authorized Merchant of Record partners (Lemon Squeezy or Paddle).

You are eligible for a full refund within fourteen (14) calendar days from the exact date and timestamp of your initial purchase if:

• LiDAR Coverage Absence: Your primary operating municipalities or rural regions in the United States or Canada lack public USGS 3DEP or NRCan LiDAR coverage, making automated elevation extraction unfeasible.
• Technical Hardware Incompatibility: The software fails to run or launch on a computer meeting our published minimum system requirements (Windows 10/11 64-bit or macOS 12+), and our technical support team cannot resolve the defect within 48 hours.
• Discrepancy in Promised Features: The software does not materially perform the primary features described on our official website (such as facet slope detection, pitch calculation, or PDF report export).

2. Condition of License Deactivation

Because LenRoof Estimator is a desktop application authenticated via a unique digital License Key:

• Upon approval of your refund request, your license key will be electronically marked as revoked and deactivated on our licensing servers.
• You agree to uninstall and delete all local installation packages and copies of the software from your workstations.
• Any generated client proposals or estimates exported prior to deactivation remain your intellectual property.

3. How to Request a Refund

To initiate a refund, please follow these simple steps:

1. Send an email to our dedicated support team at support@lenroof.com.
2. Use the subject line: [Refund Request] - Order ID #XXXXXX (your Order ID can be found in your Lemon Squeezy or Paddle receipt email).
3. State the reason for your refund (e.g. LiDAR coverage in your county/region or hardware incompatibility) so that our engineering team can improve future updates.

4. Refund Processing Timeline

Once your refund request is verified by our team:

• We will immediately submit the refund instruction to our Merchant of Record (Lemon Squeezy / Paddle).
• The refund will be credited back to your original payment method (Credit/Debit Card, Apple Pay, Google Pay, or PayPal).
• Funds typically appear on your banking statement within 3 to 5 business days, depending on your card issuer's clearing cycle.

5. Annual Subscription Renewals

For customers on the Pro Contractor Annual plan:

• You can cancel automatic renewal at any time directly through your Lemon Squeezy / Paddle customer billing portal or by emailing support before your renewal billing date.
• Renewal reminder notifications are sent 14 days prior to any recurring annual charge.
• If an annual renewal charges unintentionally, you may request a refund within 7 days of the renewal date.

6. Merchant of Record Statement

LenRoof Technologies Inc. partners with Lemon Squeezy LLC and Paddle.com Inc. as our Merchants of Record (MoR). Lemon Squeezy or Paddle is the legal merchant of record for all billing transactions, sales tax compliance (including Canadian GST/HST/PST and US state sales taxes), and payment processing.

7. Contact Information

For any questions regarding our refund policy, license activation, or billing inquiries, please contact:

LenRoof Technologies Inc.
Customer Billing & Support: support@lenroof.com
Operating Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Ontario Business ID: 1000XXXXXX